Privacy policy

Privacy Policy

Effective: August 30, 2026

Contents

  1. ABOUT US

  2. ABOUT THIS PRIVACY POLICY

  3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

  4. HOW WE USE YOUR PERSONAL INFORMATION

  5. WHAT IS OUR LEGAL BASIS FOR PROCESSING

  6. HOW WE SHARE YOUR PERSONAL INFORMATION

  7. YOUR MARKETING CHOICES

  8. SMS AND TEXT MESSAGE PROGRAM

  9. RETENTION OF YOUR DATA AND DELETION

  10. INTERNATIONAL TRANSFERS

  11. YOUR DATA PROTECTION RIGHTS

  12. CHANGES TO THIS PRIVACY POLICY

  13. CONTACT US

1. ABOUT US

“We”, “us” or “our” means Pubbets, with its principal place of business located at Aleckson St, Marsden QLD 4132, Australia.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and disclose your personal information.

We collect personal information when you use our website, mobile apps, online store and other online or offline products, services and experiences collectively referred to as the “Services”.

Please take a moment to read this Privacy Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us at info@pubbets.net.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our Services.

Contact information

If you purchase from us, contact us, create an account, sign up to receive our newsletter, emails or text messages, or otherwise interact with our Services, we may collect information including your:

  • Name

  • Email address

  • Mailing or shipping address

  • Billing address

  • Telephone or mobile phone number

  • Other information required to provide the Services to you

Payment information

To order products or services through our Services, you may need to provide payment information such as credit or debit card details or other payment information.

Your financial information may be collected, processed and stored by third-party payment processors rather than directly by Pubbets. The collection and storage of that information is also governed by the applicable payment processor's privacy policy.

Order and transaction information

We may collect information relating to products or services you purchase, order history, shipping information, returns, refunds and other transactions with us.

Survey, form and promotion information

You may provide us with other personal information when you complete a form, respond to a survey or questionnaire, provide feedback, participate in competitions or promotions, or use other features of our Services.

Communications information

We may collect information you provide when communicating with us, including communications with customer service, emails, social media messages, telephone calls or text messages.

This may include information about how you contacted us, your marketing preferences and any other information you choose to share.

SMS and text messaging information

If you choose to opt in to receive SMS or text messages from Pubbets, we may collect your mobile telephone number, SMS subscription status and information relating to your consent.

This may include the date, time and method through which you opted in.

We may also collect information relating to the delivery of and your interaction with our text messages, including delivery status, responses and link interactions.

Website and device information

When you use our website or other online Services, we or our service providers may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, interactions with our Services and information collected through cookies and similar technologies.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use the personal information we collect for the following purposes:

  • To provide, operate and improve our Services.

  • To process and fulfil orders, payments, shipping, returns and refunds.

  • To respond to questions, enquiries and customer service requests.

  • To send notices, updates, security alerts, order information, support messages and administrative communications.

  • To send newsletters, marketing communications, promotional offers and other information where you have consented or where otherwise permitted by applicable law.

  • To send SMS or text message marketing where you have specifically opted in to receive it.

  • To provide information about products or Services you request from us.

  • To personalise and improve your experience with Pubbets.

  • To monitor and analyse trends, usage and activities relating to our Services.

  • To facilitate contests, competitions, promotions and rewards.

  • To detect, investigate and prevent fraudulent transactions, misuse and other unlawful activities.

  • To protect the rights, safety and property of Pubbets, our customers and others.

  • To carry out our obligations arising from contracts entered into between you and us.

  • To comply with applicable laws and legal obligations.

We may also use your personal information for another purpose where that purpose is disclosed to you at the time the information is collected or where otherwise permitted by law.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING

In certain countries and jurisdictions, we are required to have a legal basis for collecting and using your personal information.

The legal basis we rely upon will depend on the type of personal information involved and the circumstances in which it is collected.

We will generally process personal information where:

  • You have provided your consent.

  • The information is necessary to perform a contract with you, such as processing and delivering an order.

  • Processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

  • We are required to process information to comply with a legal obligation.

  • Processing is otherwise permitted under applicable law.

Where we rely on your consent, you may withdraw that consent at any time.

If you have questions about the legal basis on which we collect and use your personal information, please contact us using the details in the “Contact Us” section below.

6. HOW WE SHARE YOUR PERSONAL INFORMATION

We may share personal information with third parties where reasonably necessary to operate Pubbets and provide our Services.

This may include:

  • Website and ecommerce providers such as Shopify.

  • Payment processors.

  • Shipping, postal and courier providers.

  • Customer service providers.

  • Cloud hosting and data storage providers.

  • Analytics providers.

  • Email marketing providers.

  • SMS and telecommunications providers.

  • Professional advisers, consultants and other service providers acting on our behalf.

  • Business partners where you have requested or consented to the disclosure.

We may also disclose information in connection with, or during negotiations relating to, a merger, sale, financing, restructuring or acquisition of all or part of our business.

We may be legally required to disclose personal information without your consent in some circumstances, including to comply with a court order, government request, law enforcement request or other legal obligation.

In those circumstances, we will only disclose information where we reasonably believe that disclosure is required or permitted by law.

SMS and mobile information

We may use Mailchimp and other authorised messaging, telecommunications and technology service providers to operate and deliver our SMS program.

These providers may process information such as your mobile phone number, SMS subscription and consent status, message delivery information and other message-related information where necessary to provide the SMS service.

We do not sell or rent your mobile information.

We do not share your mobile telephone number, SMS opt-in information or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with service providers and telecommunications providers where necessary to operate, administer and deliver our SMS program, or where disclosure is required or permitted by law.

7. YOUR MARKETING CHOICES

If you subscribe to our newsletter, enter a promotion, sign up for marketing or otherwise choose to receive promotional communications from Pubbets, we may use your personal information to send you information about Pubbets products, services, offers, promotions and news.

We will send marketing communications where you have provided consent or where otherwise permitted by applicable law.

Email marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in our emails.

You may also ask us to stop sending marketing communications by contacting us at info@pubbets.net.

If you unsubscribe from marketing communications, we may still send non-promotional communications relating to matters such as:

  • Existing orders

  • Shipping

  • Payments

  • Returns or refunds

  • Account information

  • Customer service enquiries

  • Important changes to our Services

  • Legal or security matters

We will not share your personal information with an unrelated third party for that third party's own direct marketing purposes without your consent where consent is required by applicable law.

8. SMS AND TEXT MESSAGE PROGRAM

Pubbets may offer customers and subscribers the option to receive SMS or text message communications.

SMS consent

We will only send marketing SMS or text messages to a mobile telephone number where the recipient has separately opted in to receive SMS communications from Pubbets or where otherwise expressly permitted by applicable law.

Consent to receive SMS marketing is separate from consent to receive email marketing.

Providing your mobile telephone number when placing an order does not by itself mean that you have agreed to receive SMS marketing.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from Pubbets.

Types of messages

If you opt in to receive Pubbets SMS messages, you may receive recurring messages including information about:

  • New Pubbets products

  • Product launches

  • Promotions and special offers

  • Restocks

  • Pubbets news

  • Events

  • Other Pubbets-related marketing

Where applicable, we may also use text messaging for non-promotional communications relating to an order, customer service request or other transaction.

Message frequency and charges

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier, telephone plan and location.

Pubbets is not responsible for charges imposed by your mobile carrier.

Opting out

You may withdraw your consent to receive SMS marketing at any time.

Where replying to SMS messages is supported, you may reply STOP to unsubscribe.

You may reply HELP for assistance where supported.

Where replies are not supported by the messaging system being used, an alternative unsubscribe method or unsubscribe link may be provided with the message.

You may also contact us at info@pubbets.net and request removal from our SMS marketing list.

After opting out, you may receive a final confirmation message confirming that your SMS subscription has been cancelled.

Opting out of SMS marketing does not automatically unsubscribe you from email marketing, and unsubscribing from email marketing does not automatically unsubscribe you from SMS marketing.

Mobile number changes

If you change or discontinue a mobile telephone number that you have used to subscribe to Pubbets SMS messages, we ask that you unsubscribe or contact us so that we can update our records.

9. RETENTION OF YOUR DATA AND DELETION

We will not retain your personal information for longer than reasonably necessary for the purpose for which it was collected.

When determining how long information should be retained, we may consider:

  • The nature and sensitivity of the information.

  • The reason the information was collected.

  • Whether the information is required to provide ongoing Services.

  • The potential risk arising from unauthorised use or disclosure.

  • Applicable legal, tax, accounting and regulatory obligations.

  • Whether information may be needed to establish, exercise or defend a legal claim.

We may retain certain personal information where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or maintain appropriate business records.

Details regarding retention periods for particular categories of personal information may be requested by contacting us using the details in the “Contact Us” section below.

10. INTERNATIONAL TRANSFERS

Pubbets operates internationally and uses service providers that may process or store personal information in countries other than the country in which you live.

As a result, your personal information may be transferred to or processed in Australia, the United States or other countries in which our service providers operate.

Where required by applicable data protection law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

11. YOUR DATA PROTECTION RIGHTS

Depending on where you live and the circumstances involved, you may have rights under applicable privacy and data protection laws.

These may include the right to:

  • Access personal information we hold about you.

  • Correct inaccurate or incomplete personal information.

  • Request deletion of certain personal information.

  • Object to processing of your personal information in certain circumstances.

  • Restrict processing of your personal information in certain circumstances.

  • Request portability of your personal information in a readable and commonly used format.

  • Withdraw consent where we rely on your consent to process personal information.

  • Opt out of direct marketing communications.

These rights are not absolute and may differ depending on the laws that apply where you live.

To exercise any applicable rights, please contact us using the information in the “Contact Us” section below.

We may need to verify your identity before processing certain requests.

We will respond to valid privacy requests in accordance with applicable law.

You may also have the right to complain to an applicable privacy or data protection authority regarding our handling of your personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, legal requirements or other operational reasons.

When we update this Privacy Policy, we will revise the effective date shown at the top of the Policy.

Where required by law, we will provide additional notice of material changes.

We encourage you to review this page periodically for the latest information about our privacy practices.

13. CONTACT US

The data controller responsible for your personal information is:

Pubbets

Email: info@pubbets.net

If you have questions or concerns regarding this Privacy Policy, our handling of your personal information, your marketing preferences, or your privacy rights, please contact us using the details above.